At v98, we believe healthy entertainment starts with self-control. Our platform provides the tools, guidance, and support you need to ensure gaming remains an enjoyable activity — not a burden.
Responsible gaming means enjoying wagering activities as a form of entertainment — with clear limits, full awareness, and control firmly in your hands. It's not about avoiding play, but about playing in a smart and safe way.
V98 takes a proactive approach to this. We don't wait for problems to arise before acting. Instead, we build prevention tools directly into the platform so you are always in control — without having to think too hard about it.
Many players enjoy years of play without any issues because they know their own limits. For a small number of people, however, betting can become more than just entertainment — and that's exactly why we're here. v98 provides a complete support framework, from daily deposit limits all the way to full self-exclusion options.
There are several principles we hold firmly in operating this platform. These principles are not just words — they are reflected in every feature we build:
Identifying problems early is the key to effective solutions. Here are some warning signs to watch for in yourself or someone you care about:
If you identify any of the signs above in yourself, do not be ashamed to seek help. This is a sign of courage, not weakness. Contact the v98 support team or use the self-exclusion tool available in your account.
V98 is an exclusive platform for users aged 18 and above. We use a rigorous identity verification (KYC) process to ensure that no underage individuals can access the platform. Every new account requires age verification before any financial transactions can be made.
If you share a device with younger family members, we recommend that you always log out of your v98 account after playing and use a strong password that children in the household do not know. Parental control software can also be used as an additional layer of protection.
As a trusted platform in Malaysia, v98 does more than just meet regulatory requirements — we go further. Our team continuously monitors gaming patterns that may show signs of concern, and we proactively reach out to members if we identify any early warning signs.
We also train our support team to respond with empathy and without judgment when members reach out regarding responsible gaming issues. Every conversation is kept strictly confidential.
Personal self-assessment questions
Answer these questions honestly. If you answer "Yes" to three or more, consider speaking with someone you trust or reaching out to our support team.
Have you ever played with money that should have been used for daily needs such as rent or food?
Have you ever tried to stop playing but failed?
Do you feel restless or irritable when you are unable to play?
Have you ever hidden your gambling activity from family or friends?
Do you often try to win back money you have lost by playing more?
Is gambling starting to affect your relationships with family or your work performance?
If you answered "Yes" to 3 or more of the questions above, we encourage you to contact our support team or use the self-exclusion tool in your account.
The v98 support team is available to help you 24 hours a day, 7 days a week. All conversations are completely confidential.
Recognise these signs early so you can take the right steps before the problem becomes more serious.
Consistently spending more than planned every time you play.
Playing for far longer than planned and finding it difficult to stop.
Feeling stressed, guilty, or regretful after every gaming session.
Continuing to play even after losses have exceeded your own set limits.
Neglecting time with family or loved ones in order to gamble longer.
Borrowing money from others specifically for the purpose of gambling.
Work or academic performance begins to decline due to time spent gambling.
Disrupted sleep or persistent thoughts about gambling even outside of playing hours.
All these tools are available directly within your account — no approval process or support contact needed to activate them.
Set the maximum deposit amount allowed within a daily, weekly, or monthly period. Once the limit is reached, the system automatically blocks additional deposits until the period resets.
Set a daily session time limit. Once the limit is reached, the platform will send a reminder and automatically log you out of your session for the day.
Take a break from the platform for 24 hours, 48 hours, one week, or one month. During this period, you will not be able to log in or make any deposits. Useful when you feel you need a short breather.
If you need a more drastic step, you can exclude yourself from the platform for a period of 6 months, 1 year, or permanently. Your account will be fully suspended and cannot be reactivated before the period ends.
You can choose to opt out of all promotional notifications, bonus offers, or marketing emails. This helps reduce unnecessary temptation when you are trying to cut back on your gaming activity.
View a full summary of your gaming activity — including total time played, total deposits, and win/loss history — to help you make an accurate assessment of your gaming habits.
A simple process that can be completed directly within your account with no delays.
Access the platform via the v98 website or mobile app and log in to your account as usual.
Click on your profile icon at the top right and select "Account Settings" from the dropdown menu.
In the settings menu, look for the "Responsible Gaming" or "Play Controls" section and click to open it.
Select the type of control you want to activate — deposit limits, time limits, a temporary break, or self-exclusion — and set the appropriate parameters.
Confirm your selection. Reduced limits or self-exclusion take effect immediately. Increased limits have a 24-hour waiting period for your protection.
Set a playing budget before you start, and stick to that limit without exception.
Do not play when you are in an emotionally unstable state, feeling stressed, or after consuming alcohol.
Take regular breaks during your gaming session — get up, stretch, and step away from the screen for a moment.
Balance your gaming time with other activities such as sports, hobbies, or quality time with family.
Accept that losses are part of the game — never treat them as a debt that needs to be recovered.
Stop playing once you have reached your win limit or loss limit — even if you feel lucky that day.
Limits you reduce (e.g., lowering your deposit limit) take effect immediately. However, to increase a limit again, a mandatory 24-hour waiting period applies — this is a protection mechanism for your own benefit.
Answers to the most frequently asked questions by v98 members regarding responsible gaming.
Play with peace of mind knowing that your platform has a full suite of control tools and a caring support team always by your side.