Your privacy is not merely a legal obligation to us — it is a responsibility we take seriously. This policy clearly explains how your data is collected, used, and protected.
V98 does not sell, rent, or disclose your data to third-party advertisers. That is our guarantee to you.
V98 ("Platform", "We") takes the privacy of your personal data very seriously. This Privacy Policy explains how we collect, store, use, and protect your personal information when you use the v98.lv platform and all related services.
This document is written in plain language because we believe you have the right to know exactly what happens to your data — not through lengthy, confusing legal jargon. If anything is still unclear after reading it, our support team is ready to help.
By registering or using the v98 platform, you agree to the collection and use of your information as described in this Privacy Policy. This policy should be read together with Terms and Conditions us.
We only collect data necessary to provide you with a safe, compliant, and high-quality service. Below are the categories of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identification Information | Full name, identification card number, date of birth | Identity verification (KYC) & legal compliance |
| Contact Information | Email address, phone number, residential address | Account communication & transaction verification |
| Financial Information | Bank account number, bank name, transaction history | Deposit & fund withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Account security & fraud detection |
| Game Data | Betting history, game preferences, session duration | Personalized experience & responsible gaming |
| Communication Data | Support chat logs, email content, complaints | Service improvement & complaint resolution |
We not collect credit/debit card PIN numbers, plain-text passwords (stored only in irreversible hashed form), or medical information or other sensitive data unrelated to the platform's purpose.
Every piece of data we collect has a clear purpose. We do not use your data for any other reason without your consent. Below is a detailed breakdown of how your data is used:
Your identification and contact data are used to create and manage your account, securely process login requests, and verify your identity during the KYC process. This is the foundation of your account security at v98.
Your financial information is used solely to process incoming deposits and fund withdrawals to your registered bank account. Every transaction is automatically verified and recorded for internal audit and financial compliance purposes.
Technical data such as IP addresses and device information helps us identify suspicious activity, prevent unauthorised access, and protect your account from external threats. Our systems continuously monitor login and transaction patterns.
Your game data is used to help us identify playing patterns that may require attention — as part of our commitment to Responsible Gaming. This includes setting automatic deposit limits if required.
Your email address and phone number are used to send transaction notifications, account security alerts and, with your consent, relevant promotional information. You can unsubscribe from promotional emails at any time through your account settings.
V98 sell, rent, or trade your personal data to any third party for marketing or commercial purposes. This is our absolute commitment to every member.
However, there are limited situations where we may need to share certain information:
Protecting your data is the top technical priority for the v98 engineering team. We continuously invest in the latest security infrastructure to keep your information safe at all times.
V98 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser.
You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
We do not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:
When the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you.
You have clear and enforceable rights over the personal data we hold about you. v98 fully respects these rights:
Request a copy of all your personal data we hold at any time.
Correct any inaccurate or incomplete information in your records.
Request deletion of your data under certain circumstances, subject to legal requirements.
Object to the use of your data for marketing purposes or certain types of processing.
Receive your data in a structured, machine-readable format for transfer.
Request that we restrict the processing of your data while a dispute is being resolved.
To exercise any of the rights above, contact our team via Live Chat or email at [email protected]. We will process your request within 30 business days. For complex cases, this period may be extended up to 60 days with prior notification to you.
The v98 platform is exclusively for users aged 18 and above. We do not knowingly collect any personal data from minors. If we discover that an account has been registered by someone under the age of 18, the account will be closed immediately and all related data will be deleted.
If you are a parent or guardian who believes your child has registered on our platform, please contact us immediately so we can take appropriate action without delay.
V98 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Whenever an amendment is made, the "Effective Date" at the top of this page will be updated.
For material changes — those that significantly affect how we use your data — we will send a notification to your registered email at least 14 days before the changes take effect. This gives you sufficient time to review and make a decision.
If you have any questions, concerns, or complaints regarding how we handle your personal data, our Privacy team is ready to assist:
We are committed to resolving every privacy inquiry thoroughly and within a reasonable timeframe. Your satisfaction and trust are our top priority.
Data security is not a one-time project — it is an ongoing process we invest in every day.
All data transmitted between your device and our servers is encrypted with 256-bit SSL — the same standard used by leading banking institutions in Malaysia.
Our identity verification process is handled by a licensed KYC provider. Your documents are processed in a secure environment and are not retained longer than necessary.
Your personal data is not our product. No advertisers, analytics companies, or third-party marketers will receive your information from v98 for commercial purposes.
Our security system monitors the platform 24 hours a day, 7 days a week. Any suspicious activity is detected and addressed automatically before it can affect your account.
Through your account settings, you can manage communication preferences, update personal information, and request data access or deletion easily without needing to contact support.
We review this Privacy Policy periodically to ensure it reflects our current practices and compliance with evolving data protection regulations.
Join over 500,000 members who trust v98 — a platform that puts your security and privacy first at every step.