This document outlines your rights and responsibilities as a v98 member. Please read it carefully before using our services — it protects both parties.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and v98 ("Platform", "We", "Company"). This document governs your access to and use of the v98.lv website and all services provided through our platform.
By completing account registration, making your first deposit, or simply browsing our platform, you automatically agree to be bound by these Terms in their entirety. It is your responsibility to read and fully understand this document. If any section is unclear, please contact our support team before continuing to use the platform.
V98 reserves the right to update these Terms from time to time. Any changes take effect immediately upon publication on our platform. Continued use after such changes are published constitutes your acceptance of the updated terms.
To register and use v98 services, you must meet all of the following requirements without exception:
V98 reserves the right to request identity verification documents (KYC) from any member at any time. Failure to submit the requested documents within the specified timeframe may result in account suspension or closure.
Each individual is only permitted to hold one account only at v98. Holding multiple accounts is strictly prohibited and will result in the closure of all associated accounts and forfeiture of any balance or winnings.
You are solely responsible for the security of your login credentials — including your username, password, and two-factor authentication (2FA) code. v98 strongly recommends that you:
V98 will not be held responsible for any losses arising from unauthorized access to your account due to your own negligence in safeguarding your login credentials.
All information provided during registration must be accurate, complete, and up to date. The registered name must match the name on your official identification document. Fund withdrawals will only be approved to the name and bank account that match your registration records.
V98 accepts deposits via a variety of supported payment methods, including FPX, Touch 'n Go eWallet, GrabPay, and direct bank transfer. All deposits are processed instantly unless a technical disruption occurs on the payment processor's end.
Withdrawal requests are processed according to your VIP tier. Standard members can expect processing within 1–3 business days, while Platinum and Diamond VIP members enjoy significantly faster priority processing.
V98 offers a wide range of bonuses and promotions from time to time, including welcome bonuses, daily cashback, VIP rewards, and seasonal promotions. Each promotion is subject to specific terms stated on the relevant promotions page.
VIP Cashback awarded to Platinum and Diamond members is subject to minimal and straightforward wagering requirements — full details are available on the VIP Program ours.
All games offered at v98 use a Random Number Generator (RNG) independently verified to ensure complete fairness. Every game outcome is random and cannot be manipulated by any party, including v98 itself.
For live dealer games, all decisions announced by the dealer are final, subject to video recording review if required. Any incorrectly announced result will be corrected by v98, and affected players will be credited or debited accordingly.
V98 maintains a zero-tolerance policy against conduct that compromises platform integrity. The following actions are strictly prohibited and will result in immediate action, including account closure and forfeiture of balances:
V98 provides its services on an "as-is" basis and makes no guarantee that the platform will operate without interruption at all times. However, we are committed to maintaining high availability and will notify members of any planned maintenance.
V98 shall not be liable for:
In cases where v98 is found to be at fault, our maximum liability is limited to your net deposit amount in the 30 days preceding the claim.
V98 takes your privacy seriously. All personal data you provide is collected, stored, and processed in accordance with our detailed Privacy Policy. Our platform uses 256-bit SSL encryption to protect all data transmissions between your device and our servers.
By using the v98 platform, you consent to the collection and use of your data as described in the Privacy Policy ours. You have the right to request access to your personal data, request corrections, or in certain circumstances, request its deletion.
You may close your account at any time by contacting our customer support team. Before closure, ensure you have withdrawn all eligible balances. Bonuses that have not met the wagering requirements will be forfeited upon closure.
V98 reserves the right to suspend or close any member's account without prior notice if:
Members who feel they need to limit or stop their gaming activity may use the self-exclusion tool available in their account. v98 is committed to supporting Responsible Gaming and will honor self-exclusion requests promptly.
V98 reserves the right to amend, update, or replace any part of these Terms at any time. Amendments take effect immediately upon publication on our platform. We will endeavor to notify members of material changes via in-platform notifications or email.
It is your responsibility to review this page from time to time to ensure you remain compliant with the latest version of the Terms. Your continued use of our platform after any amendments are published constitutes your acceptance of those updated terms.
If you have any questions, confusion, or complaints regarding these Terms and Conditions, our support team is ready to assist you at any time:
For more serious complaints or disputes that cannot be resolved through standard support channels, you may submit a formal complaint to v98 management via email, stating "Formal Complaint" in the subject line.
We write terms that are readable and understandable by everyone — not just confusing legal documents.
Our Terms are written in clear, plain language — no excessive legal jargon. We believe you have the right to know exactly what you are agreeing to.
No hidden terms in fine print. All bonus conditions, withdrawal limits, and cancellation policies are stated clearly and openly for all members to review at any time.
Every clause in these Terms is designed to protect your interests as a member — not merely to protect our platform. Fairness is at the core of how v98 operates.
Our Terms are reviewed and updated periodically to reflect changes in the industry, legislation, and platform requirements. You will always be informed of any significant changes.
Our identity verification process is designed to be simple and hassle-free — only basic documents are required, handled efficiently by our dedicated team.
Unsure about any part of these Terms? Our support team, available 24/7, is ready to assist in Malay, English, or Chinese — without judgment.
You now have a clear understanding of your rights and responsibilities at v98. Join a community of over 500,000 members who play with peace of mind and full confidence.